The ezDI Platform: Building Around the Voice-of-the-Customer
At ezDI, we continue to build our cloud-based AI Platform, designed to enhance the lives of a variety of healthcare professionals. We are transforming the way people work by focusing on what really matters and hence giving them some of their valuable time back.
Traditionally, Clinical Documentation Improvement Specialists (CDS) have been expected to painstakingly input voluminous data that is germane to their case reviews and then enact a manual query workflow, with more copy/pasting into the CDI tracking system – and combined – this is where the CDI process is broken down. In the end, data entry prohibits the CDI specialist from their core mission – improving clinical documentation to enhance patient care and optimize reimbursement.
ezCDI, flips the manual CDI model on it’s head. Instead of spending (wasted) time entering information, ezCDI eliminates manual tasks. Because of ezCDI’s intelligence and cognitive ability, the application is able to review every clinical document, word-for-word, and accurately predict query opportunities and helps the CDI specialist to prioritize cases with the highest impact.
ezCAC delivers breakthrough innovation impacting key underlying metrics such as Coding Accuracy and Coder Productivity. Combining the computer science fields of natural language processing, computational linguistics and machine learning, ezCAC is able to deliver substantial and tangible return-of-investment. Our customer success team reports a more than 5x return-on-investment, in just the first year of ezCAC deployment.
ezCAC and ezCDI, both with out-of-the-box dashboards and report solutions, provides real-time visibility into operational and financial metrics. This eliminates the need for HIM staff to rely upon, manual and (most of the time incomplete) spreadsheets, antiquated systems and dependency on other departments to optimize the scorecard and reporting processes.
ezAnalytics is a fully automated, out-of-the-box solution that employs the use all of all of a hospital’s data repository within ezDI applications (EHR, CDI, Coding, Coding Compliance), empowering CFOs to make better and data-driven decisions.
With ezAnalytics, a hospital CFO can see the entire playing field within coding workflow, assess coding quality, CDI impact, coding compliance, etc. – all in real-time.
At ezDI, we are always improving and adding product offerings and honing our applications using the Voice-of-Customer. Our world-class engineering and customer success teams are empowered to add enhancements, functionality and features every quarter.We are acutely aware that hospitals still deal with, costly fees their legacy vendors charge for each upgrade and and every feature request and the subsequent painful system upgrade cycles. These are supposed to be antiques and extinct – does Google, Facebook, Netflix, Amazon ever charge for these? Do they have a downtime for upgrades? ezDI’s products are built on these advanced technologies. We help simplify the professional lives of healthcare professionals involved in the coding, document integrity, quality and compliance disciplines.
ezDI’s customer success team is constantly engaged with our customers to assess what is and isn’t working for them. By getting to know what our customers desire, we have been able to dramatically improve the process of sourcing new ideas, end-user engagement, and ultimately, system improvements. In 2017 alone, we released 24 customer requested product features and functionalities enhancements to improve and optimize Coding, CDI, Coding Auditing, and Coding Compliance workflow – all at no additional cost and no downtime to our customers. ezDI was rated #1 in Customer Centricity because we listen and deliver!
Thank you to everyone for your continued feedback along this awesome journey.