Product Support Engineer

The candidate will be addressing customer requests and helping the team on a day to day activities. In addition, the candidate will be making sure all prerequisite checkpoints before the product go live and subsequent requests on customer-specific reports.

Full time • Ahmedabad

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Job Responsibilities

  • Finding the root cause and providing a solution to client issues.
  • Proactively coordinate with the product team to come up with fixes in order to make sure clients are up and running without any blocker
  • Troubleshoot issue by checking services logs and database query.
  • Update Knowledge Bank with details of all root causes and workarounds for issues.
  • Configure product features, users and user's access as per client requirements.
  • Highly skilled in Writing a SQL query and fetching required information from the database.
  • Generate the reports as per the requirements and reprocess the failed transactions
  • Monitor production environment

Job Qualifications

  • B.E. Computer /BCA / MCA or relevant field
  • 4+ years experience in technical support in health care provider company.
  • Knowledge of health care standards like HL7 or EDI.
  • API Knowledge
  • Cloud service's knowledge like AWS S3, APIgateway, EC2, RDS, SQS, Cloudwatch.
  • Database Knowledge like writing SQL queries.
  • Candidate nice to have :
    • Knowledge of Linux operating system
    • Experience of at least one interface engine like Mirth Connect, Cloverleaf, eLink, etc
    • API Knowledge

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